FAQ

FAQs

During the last 3 years, our cosmetics store has grown to become the largest beauty destination in the US

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Question

A.

You can place your order in a few simple steps 

Step 1: Click the “Add to bag” button on the products you wish to purchase and they will be added to your shopping cart

Step 2: Register with Krystal Cosmetics by clicking on the “Account” button on the top right hand corner of the page and clicking on “Sign Up”

  • When you sign up for your Krystal account, you can enter all your details including your address and phone number on to your account page and it will be recorded for future purposes!
  • While this sign-up step is optional, we highly recommend that you do create a Krystal account. Not only will you be able to rate and review products, and avail members-only coupons/offers, but also you can accumulate Reward Points and obtain discounts on future purchases.

Step 3: You can then click on your shopping cart in the top right corner of the page and use any coupon codes by clicking on “Got a Coupon Code? Apply it here” to receive a discount on your order.

Step 4: Either you can “Continue shopping” or click on the “Checkout” button to proceed to the next steps.

Step 5: Provide us with your email address, shipping address and payment details. Finally, click on “place order” to go ahead.

Step 6: Once the order is placed, you will see a confirmation page with an order number. Also, we will send you an email confirming your order.

Step 7: Enjoy your Krystal Cosmetics order!


If you have any further questions, you can write to us at admin@krystalcosmetics.com 

Question

Yes, Definitely! You can do so by filling in your address as the ‘billing address’ and the address you wish to ship your order to, as the ‘shipping address’.

Once your order is confirmed, you will see a confirmation page displaying a unique Order ID, a listing of the item(s) you have ordered and the shipping address.

In addition, you will receive an email confirming your order details. You will also be notified when we dispatch the item(s) from our warehouse with the respective tracking details.

Q. Can I leave items in my shopping bag for future purchase?

Yes, you can leave items in your shopping bag, however the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may get sold out or the offer on the product may expire from the time you added it to your shopping bag.

Question

In case you’re experiencing some kinds of technical issues when submitting your order please don’t worry. Our website is completely secure so any details you’re worried about will be protected. In the meantime, you can contact our customer services who will be more than happy to complete your order for you. Just contact us at: admin@krystalcosmetics.com